FAQ
SHIPPING AND DELIVERY
We are currently shipping within Australia only. All our items are shipped using Australia Standard Parcel Post unless the Express shipping option is selected.
CHRISTMAS ORDER CUT-OFF DATES
We recommend ordering your craft kit gifts no later than the dates listed, to give them the best chance of arriving in time for Christmas Day.
Standard shipping (free) - 6 December
Express shipping ($12) - 13 December
eGift cards (free) - 24 December
DO YOU SELL GIFT CARDS?
Yes we do! Please checkout the gift card tab. Unfortunately gift cards cannot be applied to subscriptions due to limitations of our ecommerce platform, however we have plenty of individual kits available that the gift cards can be applied to.
How do recipients redeem gift cards at checkout?
During payment, select the Redeem a gift card option and enter their unique gift card code.
If the sale is worth more than the value of the card, you can pay for the remaining cost using regular payment methods.
How do gift card recipients get their cards?
The gift card recipient gets an email with the subject line "You got a gift card from [Sender Name]". Their unique gift card code appears in the email.
Can gift card holders check their balance?
Currently, it is not possible for recipients to check their gift card balance. However, when you enter the code to redeem the gift card, you'll be advised of the remaining amount to be paid, if any.
WHAT IS YOUR RETURN POLICY?
Return Policy.
(i) Returns. We do not accept any Product returns.
(ii) Exchanges. We do not accept any Product exchanges.
(iii) Damaged Products. If the Product arrives damaged (“Damaged Product”), Company will provide a full refund only in accordance with the Procedures below. Provided that Company confirms that your Product was a Damaged Product, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
(iv) Refund Procedures. The following sets forth the required “Refund Procedures”: Damaged goods notifications must be made by contacting customer service at info@mycraftmaster.com within 14 days after the Product shipment date.
WHAT IS YOUR CANCELLATION POLICY?
Cancellation Policy.
You can cancel a monthly or free trial subscription anytime after the first box ships. Please contact us via email at info@mycraftmater.com at least two business days prior to your subscription’s auto-renewal date.